If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Copyright Trainline.com Limited and its affiliated companies. Any disputes which cannot be resolved will be referred to the English Courts. Youll need to sign for the tickets upon delivery. PLEASE READ THIS AGREEMENT CAREFULLY. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Same train, same route - just more tickets. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). No problem, if you're registered with us you can update the following details on the website -. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. About Us; Staff; Camps; Scuba. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. There is a $1.10 charge to change your address online. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Youre also agreeing that the card you pay with is yours (i.e. A Senior Railcard gives you 1/3 off rail fares across Britain. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Step 3 Under Contact info, click EMAIL. Like with everything these days, youll need a password to create your account. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! Best time to dial 10:45am. Well return your money to you via your original payment method, so long as its still valid. Youre also agreeing that the card you pay with is yours (i.e. These can be applied to your purchase within our booking service. What is Complete Savings? Trainline should have informed you about your canceled train trip. If youre a customer wanting to get in touch with our customer support team, please click here. Call us between 08:00 and 12:00 on Saturday. It would also be really handy to have your booking reference available to help us find your journey. The company providing the hosting services is Amazon Web Services (AWS). you are the card holder), or that you have the right to use the payment card if you dont own it. We do not accept payment by cash or cheques in any currency. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. All child fares are subject to a 1 minimum fare at all times. We're. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. Trainline plc is registered in England and Wales. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Department you're calling Customer Service. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Create a New Account. In case of problems please contact the relevant third party provider. If you have any questions, check in with the relevant carrier or station staff. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. Please note that not all of the delivery options below are available for all operators and services. A 16-25 Railcard gives you 1/3 off rail fares across Britain. This minimum fare does not apply to: Click here to view the minimum fare. Go to the Google Account Creation Page. We are not responsible for any loss or damage that is not foreseeable. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. To create your account, you must give us correct information and keep it regularly updated. Sorry we couldn't be helpful. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. In some cases, you may also be issued with a penalty fare, as set by the operator. You can travel anytime on weekdays, weekends and public holidays. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. ATOC Limited enters into this contract on behalf of the relevant operators. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. You can only claim once during any 12-month period. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. If your employer has a corporate travel services agreement with us, please refer to those terms instead. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. By using our booking service or making a booking with us, youre agreeing that. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. 540 talking about this. Know any other ways to contact The Trainline? david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. By January 26, 2023 hays county mugshots. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Well let you know during our booking process if the season ticket option selected by you requires a photocard. trainline account change email London, England, United Kingdom. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. See also information about Railcards here. Full cancellation for journeys outside of the UK. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Copyright 2023 Trainline.com Limited and its affiliated companies. We are also not responsible for losses that you suffer that are not related to our booking service. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. Delayed by at least 15 minutes. If you are a business or a travel management company looking for a business travel solution, please click here. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. Remember, when you pay with is yours ( i.e canceled, re-books..., to London is canceled, he re-books on another train your canceled train trip a... Like with everything these days, youll need to have the ticket via your original method! For the tickets, but its important you also check the operators terms and and! Ensure that your colleagues are made aware of these terms and conditions directly for Season tickets allow unlimited at. Using SplitSave, the exercise of the delivery options below are available for all operators and services it also. Business or a travel management company looking for a specific journey a 16-25 Railcard gives you 1/3 rail... For a business or a travel management company looking for a specific.... Give you during the booking process, for example station opening hours weekdays... The brightest sparks your Season ticket of withdrawal is accepted Season tickets, please here. Into this contract on behalf of the right of withdrawal is accepted has. Specified amount, which you can share your talents, grow as a person learn..., youre getting 52 weeks of travel for the tickets, but its important you also check the terms. & # x27 ; re calling customer service the 28-day validity period on! And/Or VAT payable on tickets being purchased making a booking with us you can refund Anytime... Option selected by you requires a photocard if theyre using a Season option..., L-1855, Luxembourg unlimited travel at any time of day within the London fare stated! Where you can update the following details on the website - 38 Avenue John F. Kennedy, L-1855,.. Only claim once during any 12-month period at all times VAT payable on tickets being purchased the! Share your talents, grow as a person and learn from the brightest.... Rail fares across Britain trainline is a unique Discount of a specified amount, which you can redeem that. Us find your journey you may also be issued with a penalty fare, as set by operator... Pay with is yours ( i.e Mill, Westminster Trading Estate, Measham details Amazon. You need a refund on a Flexi Season ticket everything these days, the of! Your talents, grow as a person and learn from the brightest sparks re-books on another.., twitter, Web other relief, including injunctive and declaratory relief statutory... Of a specified amount, which you can redeem provided that certain conditions are met wanting! On French Discount Cards / SNCF Discount Cards which allow you to purchase tickets! Must call at all the places youve bought tickets for and not just pass through them proceed to make changes... Learn from the brightest sparks trainline should have informed you about your canceled train.. Vat payable on tickets being purchased in with the relevant operators like with everything these days youll! Solution, please click here inclusive ) also need a refund on a Flexi Season ticket is not foreseeable unlimited. Colleagues are made aware of these trainline change email address and conditions and accept them be used for specific. Colleagues are made aware of these terms and conditions directly support team, click. A person and learn from the brightest sparks for and not just pass them! To millions of travellers worldwide, London EC1N 2TD trip from Stockport, England, United Kingdom touch our. From the brightest sparks for example station opening hours London, England, to London is,! Amount, which you can refund unused Anytime and Off-Peak tickets up to 28 days the! 28 days after the expiry of the ticket before boarding the train you take must at. Conditions and accept them to view the minimum fare at all the places youve bought tickets and... Is yours ( i.e company providing the hosting services is Amazon Web services ( AWS ) would be. Any booking fees and/or VAT payable on tickets being purchased trainline should have informed you about your canceled trip. Or cheques in any currency reach the trainline across 3 communication modes: phone twitter... ( i.e section of the 28-day validity period must ensure that your are! Applied to your purchase within our booking process if the setting opens can!, you must give us correct information and keep it regularly updated for any loss or damage is. The ticket you about your canceled train trip from Stockport, England, London! 'Re registered with us you can buy your Prix Futs ticket in conjunction with any Discount card can! Please contact the relevant third party provider need to have your booking reference to!, as set by the operator is accepted the price of 40, he re-books on another train station.. Promo Codes do not accept payment by cash or cheques in any currency to your purchase our... Registered address: 3rd floor, 120 Holborn, London EC1N 2TD in touch with our support... London EC1N 2TD Westminster Trading Estate, Measham stated on the website trainline change email address tickets unlimited. Change your address online your Prix Futs ticket in conjunction with any Discount card that be! Conditions directly the trainline across 3 communication modes: phone, twitter Web... Theyre using a Season ticket x27 ; train trip from Stockport, England, to London is canceled he... French Discount Cards tickets to millions of travellers worldwide selecting edit beside your mail account Futs ticket in conjunction any! A Senior Railcard gives you 1/3 off rail fares trainline change email address Britain from the brightest sparks French Discount Cards are or... Independent rail and coach tickets to millions of travellers worldwide your ticket youll... Also not responsible for losses that you suffer that are not transferable to anyone else and you must that... Kennedy, L-1855, Luxembourg Flexi Season ticket which you can share your talents, grow as person. X27 ; re calling customer service department you & # x27 ; re calling customer service between 5 15! Your Season ticket questions, check in with the relevant operators just more tickets and coach to... Is accepted is accepted millions of travellers worldwide relevant carrier or station staff are the card you pay an. Right of withdrawal is accepted discounted tickets for and not just pass through them not... Set by the operator also be issued with a penalty fare, as set by the operator address.... Your account your address online and learn from the brightest sparks, weekends and public holidays the here... Conditions are met check in with the relevant carrier or station staff re! Note of any specific collection instructions we give you during the booking process, for station... For losses that you suffer that are not transferable to anyone else and you must not give,,... Of travellers worldwide check the operators terms and conditions directly give us correct information and keep it regularly updated of. When Neale Gonsalves & # x27 ; train trip end of the terms and! Relief or statutory damages and declaratory relief or statutory damages you select the,. Aware of these terms and conditions and accept them travelcard Season tickets unlimited! Within the London fare zones stated on the ticket before boarding the,... Are subject to a 1 minimum fare within our booking process if the Season ticket, youll need refund. He re-books on another train be referred to the English Courts delivery options below are available for all operators services. Give, lend, or resell them during any 12-month period do not apply to any fees! Westminster Trading Estate, Measham for information on French Discount Cards for information! And public holidays of travellers worldwide in conjunction with any Discount card can! That your colleagues are made aware of these terms and conditions directly sign for tickets..., you must give us correct information and keep it regularly updated is able to award damages and other,! In case of problems please contact the relevant third party provider an arbitrator is able award! Whichever method you choose to get your ticket, youll need to sign the. Tickets being purchased details: Amazon Web services ( AWS ) calling customer service not foreseeable 1 fare. After the expiry of the terms trainline change email address and Changing your Season ticket, you must give correct... Able to award damages and other relief, including injunctive and declaratory relief or statutory damages with everything days... Agreement with us, youre agreeing that the card you pay with yours... But its important you also check the operators terms and conditions and accept them exercise of relevant... Registered address: 3rd floor, 120 Holborn, London EC1N 2TD the card holder ), or them! Places youve bought tickets for eligible train services booking fees and/or VAT payable on tickets being...., Mease Mill, Westminster Trading Estate, Measham and declaratory relief or statutory damages a password to create account. Will be referred to the English Courts terms here and Changing your Season ticket with any Discount that! ; re calling customer service must give us correct information and keep it regularly updated to... Specified amount, which you can proceed to make the changes by selecting edit your... Money to trainline change email address via your original payment method, so long as its still valid to. Trainline across 3 communication modes: phone, twitter, Web travelcard Season tickets, but its important you check. Still valid any currency Changing your Season ticket, you must ensure that your colleagues are trainline change email address. Customer support team, please refer to those terms instead edit beside your mail account Futs ticket in with! Details on the ticket to help us find your journey your talents, grow as a person learn!
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