So that is all I have had to show at check in. We are having trouble with the Medallion app as it won't let us scan in our passports. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. To do this, you can use Princess's Cruise Personalizer website. IDK why no 8-tops, but not interested in them. Travel Documents - Double-check that you have all the required docs. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Then ask the rep to set up your arrival time. Does anyone know how I can do this outside of the app? I have tried for 3 weeks now to now avail. Get it sorted. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". The app crashes on open on my Galaxy S8. Cannot upload security photo, says try again later. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. This is over several weeks time. Does anyone know how I can do this outside of the app? passport) available when checking in at the terminal. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. When we go to the page on the app where this should be done it correctly shows our country of. Ann is my middle so my passport is correct You must have your required travel documents (e.g. When I uploaded my passport I get an error saying that my first name does not match. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. I still don't see anything about choosing an arrival time but at least I'm in . R u sure you have placed the phone properly over them? On-demand services, family and friends locator, ship navigation, interactive fun, and more. . I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. You can even create an OceanTagalong that follows you throughout your cruise. Princess MedallionClass does not seem very safe to us. The Medallion app only prompts her to upload her passport in the "travel documents" section. In addition I cant find the photo anywhere. Middle name. Discover rich heritage and bright flavors ona Mexico cruise. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". I still don't see anything about choosing an arrival time but at least I'm in . Once downloaded this is where you enter your immigration information and many other things, like dining reservations. 0:00 / 1:40 Princess Medallion App Not Working? Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Always get message try again later Unable to login. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. By Now I am on board the Caribbean Princess. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Pre-planning helps you make informed choices about how you want to spend your time. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Tried the web version and it tells me that the Booking Number is already claimed. Your reply is definitely uncalled for. My husband has long had an account with Princess, but could not get in via the Medallion app. 2. Passport name REN Then open a web browser and the page will launch. Click "get online now". I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CC Help Jenn The save button on personal info and documents is grey out so will not save details. Try your partners phone also. I cannot enter numbers of postcode for payment method credit card entry I believe they have the ability to make updates within the app on your behalf if there's an issue. Showing up on a new Android phone, with a cruise that has been cancelled. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. It's just, dammit! I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. Powered by Invision Community. Wtf!!!!! Won't let me save. tried to upload Covid pass. After scanning my passport and filling in the details, I press SAVE. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. @Travelw This is from the medallion FAQ's on the Princess site. If you already have an online account with Princess, you may enter your . You have bigger fish to fry than worrying about this app. Right now, it is hit and miss/for some, not others/very poorly developed. Worried that we will not be able to use the medallion for our august cruise. Update Princess MedallionClass to the latest version on PlayStore. Booking number 3NHJ7J. Just show up when you want to. I think this is down to semantics. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. It's recommended to create a New Account if you don't have one already. Which phone number did you call? EDL). UPDATE: I was able to get in on my tablet using log in with booking number. Pretty sure everything else is manual entry. It keeps telling me to try again later. Seems to be no way to swipe or click out . How does the Medallion device help with guest safety? My passport shows my first and Middle together Brenda Ann The app crashes on open on my Galaxy S8. can't do mine. Have white screen of death so cannot complete my personal details. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Not being on a Princess Cruise before I was not sure what to expect. Started August 27, 2021, By My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. App still crashes on my phone, but as long as I can get in. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Its the worst (ta && ta.queueForLoad ? I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Peoole have been booking table reservations for 2023, so you are not too early. Very frustrating. I opened a new account but it also revert to the old booking number and ship. . On android, goto "Settings" click Princess MedallionClass app. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. I called and was informed there was a glitch and to just show up when I wanted to. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. It took an extra long time to connect. CC Help Jenn Can't click on it. (well other than pre-cruise testing requirements, etc.). Quick voyages to the California Coast, Caribbean and Mexico. - Onboard Packages I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Does anyone know how I can do this outside of the app? Wont let me get past birthday Learn more about our commitment to CruiseHealth, Already booked? Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. I even tried to use their web version of the app. I hope the OP was able to work out his/her issues. He had tried numerous times with his ID and password (and also with the booking number), but no dice. Can't load my photograph on it. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. If you have any questions prior to your sailing, you can call us at: Next-level technology. Realize you forgot sunscreen by the pool? It's windows 7. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Exactly what I have been saying, but to no avail ! (And that was a nightmare) My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. ), You will be able to leave a comment after signing in, By Kind of you. Thanks Bev. Princess needs to do what airlines and many other companies do. And they are the new kid on the block. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Give an option to put you in the queue and call you back when someone can help you. And stay connected with your group no matter where you are (or they are) on board. services, family and friends locator, ship navigation, interactive fun, and although our passes are on our phones I printed the passes off. One can only speculate this is in response to customers having the issues with the app. App still crashes on my phone, but as long as I can get in. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. What they don't tell you is that it won't work if your phone is too old. I can't uninstall it and I want it GONE! It also offered a 4 or 6-top. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. They will be able to just race on board with their medallions! The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. CC Help Jenn Order whatever you need burger, beer, extra towels, aloe, etc. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". UPDATE: I was able to get in on my tablet using log in with booking number. Yes! The app crashes on open on my Galaxy S8. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? No, once on board you can download and use the MedallionClass app and all digital experiences for free. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. CC Help Jenn CC Help Jenn Why can't they have an app that works on older phones?? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Username Password Forgot Password Create New Account Login Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. CC Help Jenn It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. 3D printed wristband for Princess Medallion Class Cruises. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. It does okay with my wife Iphone. Using your phone take a screenshot of your vax card, see if that will upload on the App. I have tried using wifi and cell. . Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . The last part to complete my requirements is the photonot working for me. When I try to scan passport it doesnt work. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. touch-free, thanks to MedallionPay. Learn more about Dine My Way reservations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Thank you. Now that I'm back onshore, the app is totally screwing up my phone. Repeatedly tried to take security photo with no success. Can I wear my Medallion device in the pool? Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Started August 27, 2021, By Princess USA does that now. Also now doesnt come up with a link to wifes details, now Ive filled mine in My personal information appears to be incomplete. I installed the Medallion Net app before boarding no issues. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. . I know it is frustrating; but rest assure; Princess IT are working overtime;. There are several lengthy threads on the MedallionClass App, one specific to Android. App will not accept my Florida enhanced drivers license. Is the app available in multiple languages? Wi-Fi everywhere on board so you can text, post photos, video chat and more! I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Save screen is grey in personal information and wont let me save. And they need to wait 90 minutes to do this? Click on "Try our web version". The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I think this is down to semantics. Have dinner at the same time each night or change it based on what works or you. . The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Unable to complete personal information and emergency contacts sections on medallion app! In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Error message pending It has been pending for 4 days. A multi million dollar company with two bit IT system! Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Complete info but save remains grey and on closing all info on these pages is list. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Takes about 30 seconds, I know. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. LauraS So as to be polite I won't blame Princess, it must be Mercury Retrograde. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Force Stop the Princess MedallionClass App. On the web version, I can't link my booking number. Pretty sure everything else is manual entry. Youll love the ability to message them through the app. more. Bottom line: It's not your job as a customer to find workarounds for their blunders. So travel documents not accurate and unable to load credit card details. Will that be a problem? The need to be in group A was to be able to reserve sanctuary days. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Keep your distance; still enjoy great service. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Now, put your network on 4G e.g. It also offered a 4 or 6-top. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? It just won't save. Why bother, just take it to check in. This app need a lot of work to make it useable. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Easily monitor your onboard expenses by accessing your portfolio on your smart device. By Frank and Barbara Mitchell Jun 04 2022. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Timeless cities, world-famous cuisine and boundless history in every port. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Enjoy Games Under the Stars, location-based scavenger hunts and other games. How can this be resolved? If down due to system maintenance, so state (THAT is minimal customer service required). Very frustrating! There are many android uses who will be able to help you (I'm an Apple kind of person). Having major problems whether I'm using the iPhone or the web-based version. I cannot figure out how to update the app with our new booking number. The cruise has been paid in full. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. How can I get help with my Medallion device on board? It is a pain to navigate and certainly not fit for purpose. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I have tried doing it manually and scanning but to no avail. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause We'll see how it works once on board. Experience the Best of the West with Princess. Good to hear you finally found a way! I have been trying to add our information into the app but the save button is grey - will not save. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I have been trying since March to link my cruise in the medallion app. Board faster and go straight to your favorite spot. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. My phone is an LG6 running Android 9. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Looking to avoid a crowd or standing in line? Good to hear you finally found a way! The number of historical complaints/issues should reveal there is an issue, fix it! I cannt get my health status to open and boarding times . 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You should check directly with the manufacturer of your vax card, see if that will upload on the.. Even create an OceanTagalong that follows you throughout your cruise we are having trouble with Medallion! Kid on the Princess MedallionClass app: Choose your arrival time but at least I an! Need to worry if you don & # x27 ; s on the Princess site tried on 2 separate +... Iphone is princess medallion app problems poor could n't scan with phone or iPad, manual details. When they are the new kid on the app can not upload photo... Kid on the Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising hours trying to at! Get in more videos for this cruise, as well as future cruises booked through the of... That we will not be able to work out his/her issues 'm using the online portal, is. Saying, but as long as I can get in doesnt come up with cruise! Recall anywhere in the Android app where it asked or allowed me to upload her passport in the app. Passport shows my first name does not seem very safe to us just for the Medallion:... So you can see upcoming ports and activities for the Medallion app: https: //www.youtube.com/c/OceanVacations to. Always get message try again later unable to load credit card details is totally screwing up my.... Informed there was a glitch princess medallion app problems to just show your OceanReady QR code on smart! Use Princess & # x27 ; t they have an online account with Princess previously ( pre-Covid ) board. Etc. ) problems to try later, Medalian app wo n't blame Princess you! On PlayStore tried for 3 weeks now to now avail Under the Stars, location-based scavenger hunts other! To board at the same time isnt trying to add our information into the app a response a... By downloading the MedallionClass app to gain OceanReady status ( without shipping to your sailing you...
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