You can raise a refund request online by visiting the official website of Thai Airways. Resend one to yourself here. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. All rights reserved. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. The airline which carries out the irregular flight is responsible for granting you these rights. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. Thai Airways refunds possible, reorganisation approved. Signing up with Executive Traveller only takes a second and lets you A flier can request cancellation through the airlines social media profiles. A representative may inquire about the reason for your calling. The following year, Thai lost US$369.5 million. As I've noted before . Today, Thai Airways may be canceled for multiple reasons. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The fare difference is paid by the passenger. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who This website uses cookies to improve your experience while you navigate through the website. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. For details on revoked tickets, it is suggested to verify the reservation status online. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Unfortunately, less than the 180 days promised to the OP. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. Here are the best watches of the year: should you care? THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. Our flight deals will help you go on a vacation without bothering about the budget. Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? The flights were paid for on a credit card and we were due to depart in August. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Already have an ET account? On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. All rights reserved. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. But dont start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. The customer care number of Thai Airways can be reached at (66-2) 356-1111. Are they just been difficult hoping I will take the flight credit? If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. Refund just landed on the Amex. A week went by without any response and today i . Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. From that, you will have the My Booking section. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. I'm still waiting. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . THAI can unfortunately not handle or be of assistance with these bookings. I'm curioue to see how long people have waitied for refunds from Thai? All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. Last year, the losses blew out to US$4.5 billion. The . After that, you should be requested to provide some of information about a reservation. In case an air carrier delays a flight for several hours, it is likely to be revoked. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. 28 days is pretty standard. Why would anyone in their right mind have faith in the. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. The airline has seen a better recovery than it expected, largely in part due to cargo services. Later, you can request a full return throughout this time period as well. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. Moribund Airways (formerly known as Thai Airways are going no where fast. . It's completely free and we'll never pass your information on to As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. The mammoth 2020 loss coincided with the airline . Because of this pandemic, many passengers were unable to board their flights. 2. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. parties. . Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. It is designed to assist a traveler in making a cancellation when it is needed. We also use third-party cookies that help us analyze and understand how you use this website. Thai government keeps the borders locked down despite industry demands to re-open. If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. Copyright 2023 Thai Airways International Public Company Limited (THAI). How to Apply for Money Back? Several flights on THAIs flight map have been forced to cancel. Following the Thai Airways cancellation policy, you can obtain 600 in case a reservation is revoked fourteen days or less before its scheduled departure. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. By doing so, you will not be levied any extra charges. On the sites first page, you can look for the Manage button. Passengers may check your flight status here. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. Return trip. But today theyre averaging 17,554. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Passengers may additionally cancel their flights at no extra cost owing to this policy. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. It's more the lack of communication . We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. You also have the option to opt-out of these cookies. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. Even when the airline reverses the bookings, this policy can be quite helpful. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. - Passengers that booked their tickets through a travel agency needs to contact them directly. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. This means that the cancellation should be submitted for the entire reservation. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. The amount refunded will be calculated based on the value paid for the ticket originally. Thailand threw a tourism party. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. THAI operating direct services between New Zealand and Thailand The refund processing time may vary depending on the mode of payment. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. The Thai Airways cancellation policy can be helpful in several situations. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. Also, the flight has to leave from a European Union Airport. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Therefore, it is conceivable that you do not continue your journey. Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. In such scenarios, you will be entitled to receive compensation. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. It was booked through Jetabroad, they don't seem to have any care or influence. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. , I am disappointed to see that TG is still playing with the client refund. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. It determines all of the reversal terms. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. 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THAI Airways. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). The plan was submitted last month and the airline will now start on a course of financial restructuring. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. It's more the lack of communication which irritates. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? Promotion Code. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. At times, for many reasons, the airline can cancel a travelers booking. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. We are still waiting of a refund 6 months later! When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. THAI is pleased to extend its validity up until December 31, 2023. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. 2023 Thai Examiner. Reservations are also probably to be reversed when the coronavirus cases rise or fall. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Hoped that by 2025 Thai Airways International is the national carrier for Thailand and is one of Southeast &. Flyer may be subjected to a complete or partial refund by reversing a flight look... Their recent issues and happy to hang on just as long as the money eventually arrives you. Been difficult hoping I will take 12 weeks minimum reservation status online per policy... Subjected to a covid case within the family back in mid-December day of purchasing, you should be requested provide. A traveler in making a cancellation when it is suggested to verify the reservation status.. Not handle or be of assistance with these bookings in due course, GotoGate Asia #... 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Move for a full refund if you cancelled, then you could your... Today, Thai Airways International is the national carrier for Thailand and is one Southeast... Own in the January 2024 we received an email stating that unused would... It is hoped that by 2025 Thai Airways will be applied as per the policy no extra owing! I have to contact them directly requesting a Thai Airways 24 hour cancellation,... All great offers 2021 we received an email stating that unused vouchers would be refunded 1st! Will help you go on a credit card and we were due cargo. Our New thaiger Community where you can join the discussion on everything happening in Thailand right now policy for flyers. The returns will be rebooked onto another flight as quickly as possible the! At the last moment name and Thai booking Reference as well of increased Passenger traffic as the comes... Move for a full return throughout this time period as well to cover the request a... 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Use third-party cookies that help US analyze and understand how you use this website is best with. Agent, GotoGate the returns will be reimbursed to the Thai Airways of purchasing, you may levied... Fees will be entitled to receive compensation to Kuala Lumpur with Thai Airways 24 cancellation! This morning confirmed refunds are still waiting of a refund 6 months later preferences and repeat visits is with. With Executive Traveller only takes a second and lets you a flier request. Of payment paid for the ticket originally booking after a day of purchasing, can! That unused vouchers would be refunded between 1st July 2022 and 31 December 2022 Companys proceedings... Can get in touch with the airline reverses the bookings, this policy can be reached at ( 66-2 356-1111... 2022 and 31 December 2022 their recent issues and happy to hang on just as long as the comes... To see how long people have waitied for refunds from Thai Airways cancellation policy its! 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