michael newman, director of accounting programs, clinical professor, c. t. bauer college of business. After a rewarding stint in New York City, Kim was selected to be a co-founding manager to launch the firms new location in Boston. The Customer Experience Certificate Program at Ithaca College is like no other. Kim started her career at a technology staffing firm where she learned the fundamentals of customer experience through her interactions with both candidates, those looking for jobs, and clients, those seeking to hire new employees. RLS Department Office Jeff Glat '86 Matt has been credited with the reinvention of the modern camera store, as well as the countrys largest in-store education program, the Unique University. endstream The Business Advisory Council provides members the opportunity to: Individuals are selected to serve on the BAC based on a variety of factors. G40 Hill Center Ithaca College Customer Experience Advisory Board Jun 2021 - Present. One of the ways the Technical Communication program stays connected with the profession is through our Advisory Board. The board retains final institutional authority to grant all degrees awarded by the college, upon the recommendation of the faculty and president. endstream endobj startxref May 2017 - Oct 20214 years 6 months. Ithaca College Sep 2021 - Present1 year 6 months New York, New York, United States Advisory Board Member, Customer Experience Program Founder/CMO Mulji Creative Group Dec 2014 -. Membership terms are three years in length, and are renewable. Private Wealth Advisor, Ameriprise Financial. 431 0 obj <>stream Alumni Association Board of Directors, May 21, 2022. When a new major is being proposed, the same procedures would apply. MODULE 1: CUSTOMER EXPERIENCE INTRODUCTION. The BAC provides a vital service to the faculty and students of the school, as well as other stakeholders, through the advice and consultation it renders to the dean on issues related to strategic planning and management, curriculum innovation, mentoring of students, internships and externships, and in the efforts of the School of Business to produce graduates who possess the skills and abilities highlighted above. These volunteers are dedicated to enhancing the caliber of the university through their commitment to our students, programs, and efforts to invent the future for our community. The Ithaca College Board of Trustees approved the strategic plan in June 2019, and we began implementing it in academic year 2019-20. . Membership may vary semester to semester based off of the department's needs. (Photos submitted) At its May meetings, the Ithaca College Board of Trustees elected Lewis "Lee" Bird '86 and Traci W. Hughes '85 as term trustees. Phone: (607) 274-3836 Fax: (607) 274-5717 E-mail: npringle@ithaca.edu. . The Transportation Educator will assist with program development and provide program delivery, evaluation, management, and coordination for transportation programming for Cornell Cooperative Extension of Tompkins County under Supervision of the Way2Go Team Leader with support from the Environment Issue Leader. For more information, please see our Phone: (607) 274-3378 E-mail:tsritecha@ithaca.edu, Board of Trustees Office Any insight would be much appreciated. Follow View all 33 employees About us The Customer Experience Certificate. Justin B. Dew '96 He has a #1 best-selling book, Leader of the Pack: How a single dad of five led his kids, his business and himself from disaster to success. In it he details his journey to success as a father and as a business leader. Ithaca, NY 14850. hb```e`` Ab,@dK~waw!$A :B+:P5Mc\rHs1/ Provide assistance in accomplishing new programs . Representing the college's over 70,000 alumni, the Ithaca College Alumni Association Board of Directors serves in an advisory capacity and helps guide the college's efforts to create a vibrant, dynamic alumni community with strong ties to the college and each other. He received his BA in mathematics from Rutgers University and MA in theoretical mathematics from the University of Pennsylvania. Mark French '97 College affiliation is not a prerequisite for membership; however, the goal is to maintain an approximate level of 60 percent alumni on the council. And then we have the entire year to complete the certificate, which is normally done in 8 weeks I believe. The position will deliver . hbbd```b``@$""c@3ab]@#9$wO # Senior VP and Portfoli Manager, Morgan Stanley. Heather McDaniel FYAF!R6ykH110T E. Jay Enloe. 4 0 obj Advisory Board Member Customer Experience at Ithaca College Jun 2021 - Present1 year 9 months New York, United States Securonix 8 years 4 months Vice President of Customer Success Apr. Matt Sweetwoodis the CEO of Greener Process Systems and the co-Founder of Insurious and Luxnow He is a successful serial entrepreneur, professional speaker, business consultant, award-winning marketer, social media influencer, personal branding expert, and photography instructor. Helen Talty '92 Your CU Boulder Customer Experience Certificate provides you the differentiating factor. The applicable guidance and our experience do, however, teach that boards of directors and management teams should, as a general matter, have the following in mind when it comes to cyber risk: Oversight Mechanism: Boards should carefully consider with management the avenues through which they monitor cyber risk. Odalys Diaz Pieiro, Secretary to the Board of Trustees Ithaca, New York Area. Experience that contributes to the diversity of the college is appreciated. Steve Gonick '85 `C+OS0Mz b G)5X0"`;\[2\5rAC)C`,BcS4^x{{> FD; 2d{bEao1j/xlVA1 k\y[w=VFya=q}rA!14&W]*/@1aA1>W\"uK01? "(R+DW$UrAhx~qgPXX~OnX`k7o#d?C@ [1|)PFxs0@%%n[930^\ZgA1Z;)^ Both students should be registered in the major being revised. Evan Schapiro '11 Two join the board for the first time. Matt was honored by The Aish Center with its 2014 Continuity Award. Matt was awarded full custody of their five children, ages 18 months to 8 years old. Interested students should include the following information in their email: name, major, year in school, and why they would like to serve on SAC. He is a start-up founder, professional speaker, author, coach, and photographer. 953 Danby Road To ensure your seat on the Ithaca College Cybersecurity Advisory Board, call 917.268.8897 Page 3. Using the templates, you can rest assured that the structure and format of your Advisory Board Member resume is top notch. You aspire to stand out from the others. Follow Matt on Twitter @msweetwood or Instagram @msweetwoood, Matt Sweetwood is a serial entrepreneur with over 25 years of experience. You'll walk away with confidence and your own, professional Customer Experience Portfolio. %PDF-1.7 % Doug Levine '98 Building these connections, aligning your data and processes and removing manual work-arounds Advisory Board Member - Customer Experience Program Ithaca College May 2021 - Present1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Master of Business Administration in Entertainment and Media Management, Serve as a sounding board for strategic plans and goals, research projects, educational programs, and external activities, Provide advice and assistance in placing graduates in career positions and internship opportunities, Provide assistance in accomplishing new programs, centers, and initiatives, Communicate the needs and requirements of the business community to ensure that our graduates develop the skills and abilities required for success, Provide feedback on our degree programs with regard to their relevance to organizations of the future, Provide assistance and advice in acquiring resources in the business community to support the mission and objectives of the School of Business. Provide feedback and suggestions regarding curriculum content in recreation and leisure studies majors and minors. Bendan Long '08 I also can share that discount with colleagues within the year for them to take advantage of. The Office of Student Conduct and Community Standards providesproactive programming and educational interventions in an effort to foster the development of student responsibility and community. 6 0 obj International Business, Certificate (HEGIS Code:5004) On paper, I thought this would be something useful to put down on my resume. "I could not be more excited to lead such a talented and passionate team," said Stafford. Their primary responsibility is to provide feedback on how well the company is meeting its customers' needs. 5Te3,EgeovQ,,v*q4- Members of the Advisory Council are professional men and women who . Conduct Board Members; Become A Student Board Member; Policies. $A)fY:q2k*p2N; F^ jj PL&JK]%'eZUDr!ap#HR7zLX;@+{j'G_w(bu_mm':+ {syWr2@Wb:(_[cJyHj#@d|-F#e3g]t)$o%uE'Mn2Q%e>7#Cv-HN* THE POWER OF COLLABORATION The board works collaboratively to provide constructive feedback and strategic direction, helping to guide quality improvement and assess program efficacy. Registered by the Regents of the University of the State of New York. Dayna Kleinman '93 It is a reputable university, and the program does look legit. Albert L. Greene Joins Keenan's Advisory Board; G <> Students interested in being members of the Student Advisory Council (SAC) must submit an email to the Department Chair. He has also spoken publicly for organizations like Panasonic, UPS, PMDA, Microsoft, NJ Devils Hockey and the BMW CCA, and was a member of the prestigious CMO Club, where he won thePresidents Award in 2014. Cookie Notice Patrick Govang Customer Experience Advisory Board @ Ithaca College. Thanks and happy new year. If a major is being revised, the Student Advisory Council would appoint at least two students to meet in an advisory capacity with the major coordinator (outdoor adventure leadership, recreation management, and therapeutic recreation). x]OhG/+X#a Y e&m@6}1&88?K!9cH|u/CBrWfUUznAAAAAAAAAA>1GHw@ug;KJA O~Vj ]\gc~oIJ&W4I^~BA Here are a few reasons people might join a customer advisory board, but make sure to think specific to your business as well: Discounts Free products Early access Exclusive content Co-marketing Create a system The Customer Experience Certificate Program at Ithaca College is like no other. 2102 West Tower Lobby 953 Danby Road Ithaca, NY 14850-7000 Fax: (607) 274-7345. conduct@ithaca.edu %%EOF xWnG?4V/U - :*rHx[Tk 2,!FPW[r(Gd) A customer advisory board can provide guidance around how to position and talk about your solution, and how it aligns to you customers' goals. Matt was named the Photo Industrys, 2016 Person of the Year by the PMDA. However, by far, his greatest achievement is having raised five successful children to adulthood as a single dad. Create your comparison scorecard to identify critical elements that set leaders apart from the rest. The time commitment isn't too crazy - 3 evenings a year we have a group meeting with the business school's department heads to discuss the curriculum. New York, New York, United States. %PDF-1.7 Classes are fast-paced, interactive and provide practical tools you can take back to your workplace and immediately make an impact. Thursday, February 8 through Friday, February 10, 2023Location: Ithaca, NY, Thursday, May 18 through Saturday, May 20, 2023Location: Ithaca, NY. Preparing Giuseppe profile View Giuseppe's Email & Phone (It's Free) 5 free lookups per month. Phone: (607) 274-3378 E-mail:odiazpineiro@ithaca.edu, Tammy Sritecha,Assistant to the Secretary to the Board of Trustees ithaca college customer experience certificate program advisory board . If you have questions about our corporate partnerships, short courses or custom programs please contact us. 373 0 obj <>/Filter/FlateDecode/ID[<64CC50DC0AE93B45B4E84B218AF9BE8A><0548C7A8BE04774FBBF779BDF9ACA4AE>]/Index[361 71]/Info 360 0 R/Length 82/Prev 702303/Root 362 0 R/Size 432/Type/XRef/W[1 3 1]>>stream Erich Dietz is the Vice President of Worldwide Strategic Accounts for InMoment. Advisory Board Member Profile. To ensure your seat on the Cybersecurity Advisory Board, contact 917.268.8897 Page 5 ADVISOR MEMBER PERKS Once you've become a member of the board, you'll receive a welcome kit filled with college branded items -advisor member certificate, acceptance letter, program brochure, and college magnet and sticker, just to name a few! QE&?\MP4$m19MP4g.6) "Gv4UpUvajgfEEBvpeEJdM~;>u?0^]99k7QED &Tv^H6G4O85Or(!,9{?;91>l27M:?vv:m\}_/lbY8,ESV;!/Wsf7y]]/'(2PQ^1yb9jOgcec`-+o0f_Qc4'( H8;euO01a-'8gs$EbMqi_-WfF:@u?rC yE\PLUM{im,cNl:y-'?d]m4Tl7B Email: robin@cyber.ithaca.edu Phone: (917) 268-8897. The BAC is committed to developing leadership and teamwork skills in our students, enhancing opportunities for experiential activities, and promoting student learning and development within the global and ethical decision-making context necessary to foster sustainable enterprises. Representing the highest level of service to the college, the board of trustees comprises over two dozen dedicated alumni, parents, and friends who meet formally as a group three times per year, with regular communication between meetings. Sam Villanti '86 <> CUSTOMIZED CORPORATE TRAINING Grow the learning power at your company with custom experiences designed to provide your executives and professionals a substantive and transformational skillset for long-lasting impact on . In addition, she was Western and Central NY Regional Council member for the American Red Cross from 2016-2018, and a board member of the Finger . Here are Some Top Tips, Want to Start an eCommerce Business? Senior Director of Risk Management, O'Reily Automotive. Develop deep insights and understanding about the experiences your customers are having with your brand and your organization. Shannon has a passion for customer experience innovation and design and has previously lead customer experience transformations; including implementing innovative digital strategies and reducing customer effort to drive business growth and performance in the automotive, healthcare and retail industries. 5 0 obj He was promoted to President of the company in 2018 and then Chief Operating Officer in 2022. . New members may be appointed to the council by recommendation of department personnel, present advisory council members, or self-nomination. Speaking with current customers about how they are actively using your product can help your team tighten up messaging and uncover new angles of value for the marketing and sales process. Shamika Edwards '11 Roll up your sleeves and learn practical skills you can apply immediately. David A. Aviles possesses over 15 years of leadership and management experience in fast-paced non-profit, and for-profit work environments. The Student Advisory Council should also include at least one minor. Vice President Areas of Expertise: YOUR Customer Experience Strategy,YOUR Customers, THEIR Experience Journey,Customer-Focused Innovation,Customer First Culture,Principles of Customer Relationship Building,Customer Experience Functional Alignment,Accelerate & Improve Decisions with Data The total number of students on the Student Advisory Council should be a minimum of five students. The Student Advisory Council (SAC) should ideally consist of an outdoor adventure leadership major, recreation management major, and a therapeutic recreation major. Customer Experience Program. Marc Weinberg '80 "v8x?#TjYLq/KWht* qOzg-nUe=h^dY>,OOy_5d1Y+u@tif'L=rao07Wq+vYi1$.|UfQJ}{yNL Michael Axelrod '91 Through collaboration and ideation, you . 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