The surf was rough. Pool & hot tube close at 7pm. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Make your reservations days in advance. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Wonderful experience overall. Stay in your stylish suite and dodge the paparazzi. The Buffett was ok. We found things to eat. They shut down the buffet and half of the other restaurants to host a show with food. My "butler" Lilly was a complete failure. Cheeco, Amilyn, Yimin, are just a few that stood out to us. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Powered and implemented by FactSet Digital Solutions. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Just not sure it was 100% worth it. Blue Diamond Hotels and Resorts Inc. All rights reserved. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I wouldn't go back or recommend. complimentary bottles of wine in the room. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. My "butler" Lilly was a complete failure. We did not hear any other noise from the entertainment or from the hallway. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The resort itself was very clean and everyone was friendly. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. We went early the first time right at 6:00. Our team checks each review posted on the site disputed by our community as not meeting our. And you dont get it unless you ask. Our chef was entertaining and great. The food was good. Our star-worthy experiences are turning heads. The bartenders are all amazing and friendly. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. They werent appealing when it was so nice outside. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Great atmosphere and every employee wore mask. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We ended up getting that fixed on day 3. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Lined up at 2:30. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. They have many of them so dont be afraid to ask for one. Filling the barren space in our lives. We had mold. Great idea for the Resort but poor management and execution. The National Guard is also investigating. The food was so so. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Please review, this will take some time. This material may not be published, broadcast, rewritten, Even though they had multiple rooms to cover, they were responsive and attentive. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! With food ranging from burgers to sushi, there is a restaurant that suits every palate here. Powered and implemented by FactSet Digital Solutions. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Service was good but not great. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). We had to wait but probably only 45 minutes. He got us in. We had a humidifier brought up and it did help. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Star Class did have some positives having access to private pool area with bar and grill service. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. WTF! Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. Thanks so much to all the Planet Hollywood crew!!! This was a daily occurrence. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. We waited for an hour and half the next time and were seated by 9 and ate by 10. Service was fast and friendly so no complaints there. And you dont get it unless you ask. We are pleased to know that you enjoyed our facilities and activities. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. The meal was great. Absolutely terrible service in regards to trying to eat a meal. Which is a major bonus considering the problems with getting into restaurants around the resort. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Ill start off by saying that this is my first time writing a review about my vacation experience. 3:00 pm, Check-out: It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. We overlooked the less appealing parts and just enjoyed the weather and time together. in the morning. Such as omelettes, eggs your way, fresh tacos, grilled seafood. If you go early you will have less wait time. Dine and delight in design-forward spaces. Both were stocked daily with water, assorted soda, beer and snacks. Yonathan is the best! The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. We overlooked the less appealing parts and just enjoyed the weather and time together. The beach was beautiful. We are not Star Class and have had no issues getting into them. We had Star Class which came with a Butler. Overall, we had an amazing stay. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. We are glad to know that our resort and crew exceeded your expectations. Indulge in the incredible flavors and techniques of Japanese cuisine. Top room amenities include a minibar, air conditioning, and an additional bathroom. We've had issues getting pool towels, wash cloths & bathroom towels daily. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Amazing resort, enjoy the staff Yonathan was the best and also the shows. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? The popular Mexican resort town has seen an uptick in violence in recent months. One night we went right at 6 again. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Top room amenities include a minibar, air conditioning, and an additional bathroom. There's a sports bar, Overtime Bar and Grill. We had raw burgers from Shores at lunch one day. Director's Suite. and our Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Been here 2 days so far. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. The best night for entertainment was the Queen tribute. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Grab a drink, sit back and enjoy the beautiful view! Best customer service! Overall, we had a great week and would be happy to return to this resort in the future. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 97% of travelers recommend this experience. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. One night we went right at 6 again. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Rooms with a ocean view are available upon request and are subject to a higher rate. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. This is the version of our website addressed to speakers of English in United Kingdom. All rights reserved. The taxi driver fled the car before police arrived. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. They maybe went 2 times each the whole day. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. The beach servers were the friendliest. We had Star Class which came with a Butler. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. 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